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Customer Service

We hope that we are able to address all your questions here and throughout our site. Please call us with any questions at 800-927-0707.  Or, you may e-mail your questions to office@mybambino.com.   We will attempt to answer every inquiry by the end of the next business day.

 • How to Order Online   Cookies
 • Alternative Ordering Options  • Shipping
 • Personalization  • Returns & Cancellations
 • Turnaround  • Restrictions
 • Privacy Policy  • Payment Options
 • Security Policy   About Us
 • What Information We Collect Assembly Instructions for Products

How to Order



Please use only one ordering method below to avoid replicated shipments:

Ordering Online - The MyBambino Shopping Cart

MyBambino.com uses an online "shopping cart".  Your shopping cart holds all of your products until you are ready to actually purchase.  Don't worry, adding products to your shopping cart does not mean you have to buy them.
  Once you see a product you would like to purchase and personalize, simply click "Order".  It's that easy.  Your shopping cart page will display, showing you everything you have ordered so far, and all of the personalization options for each item.  Your most recent purchase will be added to the bottom of the shopping cart.  You may have to scroll down to see all of the items in your cart, and recent additions.

  • Choosing Personalization Options
    Personalization instructions will be displayed for each item in the cart.  Follow the instructions, and select your design options from the drop-down boxes: colors, sizes, styles, etc.  A text box will be available for you to type in the name, initials, or message to be personalized on the item.  Please note: The personalization options for each of our products often varies.  Be sure to follow the instructions for each product in your shopping cart carefully, and make sure all options are filled in.

  • Quantities & Editing Your Order
    You may change the quantities of any item in your cart by clicking in the "Quantity" box and typing in a new number.  Verify the new quantities by clicking the "Recalculate" button.  Your order totals will recalculate and you may continue shopping.  Keep in mind that by doing this, you will receive more than one of the same item, personalized the same way.  If you need two or more items, personalized in different ways, you must go back to the item within the Web site and click "Order" again.  Now, a second item will show in your cart with a whole new set of personalization options.
    You can always change your design options at any time during your shopping process.  Nothing is set in stone until you actually finalize your order.  So, feel free to browse and take your time deciding on designs and styles for your personalized products.  There's plenty of opportunities to change things later.

  • Removing Items
    To remove any item(s) from your cart, change the quantity to zero (0) for each item you want to remove, and click "Recalculate".  You may also click "Empty Cart" to remove all the items from your cart at once.

  • Any time you want to see your current order so far, click "View Cart" at the top of the screen.  New purchases go to the bottom of the shopping cart screen.  You may need to scroll down to see them, depending on the resolution of your display.

  • Checking Out - Finalizing Your Order
    When you're finished shopping, and you have selected all the personalization options for each product in your cart, click "Finalize Order" from the shopping cart screen, and follow the instructions.




Alternative Ordering Options


If you choose to order from one of the following alternate methods, please do not order online also.  This will insure that you do not receive a double order.
  • By Phone
    1-800-927-0707

  • By Fax
    You may fax your credit card orders to 302-422-9064, 24 hours a day, seven days a week.  Please provide all requested information, especially phone number.  For your convenience, order form can be faxed to you or can print an order form from this Web site.  Faxed orders are processed within 24 hours.  For confirmation on faxed orders, call our toll-free number.

  • By Mail
    Send orders to:
    MyBambino
    973 East Masten Circle
    Milford , DE  19963
    To ease your ordering, you can print an order form from this Web site. Personal check or credit card number must be received before order can be processed.  Sorry, no COD's.




Personalization


MyBambino offers FREE personalization on every item and more!
Most items are individually hand painted by one of our artists, making your gift even more unique.  You choose the name.  You choose the design.  Please understand that each artist's style may vary slightly.




Turnaround

Items are individually hand painted, so please allow 2 to 3 weeks for delivery.  We always try to accommodate last minute orders.  Express services are available. Please allow 6 business days delivery for express orders.

 


MyBambino appreciates your patronage and respects your privacy.  Any information that you provide to us is used only to process your order(s), reply to your questions, and to improve your future experiences with our Web site.  We will not share your personal information, such as your name, address, e-mail address, phone number, or credit card information, with anyone for any reason, unless required to by law.


Security Policy


MyBambino uses technology called Secure Socket Layer (SSL) to encrypt any personal information you transmit to us online.  The information is encrypted on your computer and decoded after it reaches MyBambino's secure server. This information cannot be decrypted during transit.

If you are still nervous about ordering online, once you have selected your products we encourage you to call our Customer Service department at 800-927-0707 and one of our Customer Service agents will be happy to place your order for you over the phone, or see Alternative Ordering Options above.


What Information We Collect and Why


We collect personal information primarily so that we may process your order, but also so that we may personalize your purchases and make your shopping experience as unique as possible.  In addition to personal information collected for purposes of processing your order, we may ask for the following information:
  • Billing and Shipping Information
    During the checkout process, we ask for certain personal information - name, address, e-mail, telephone number and credit card information - all of which are necessary for us to process your order and ship it to you.  Basic personal information such as name, address and telephone number, but not credit card numbers, may be transmitted to contracted third parties (UPS, FedEx, etc.) solely for the purpose of shipping your order.  As described above, ordering with MyBambino is safe and secure because we use Secure Socket Layer Technology which encrypts the information you send to us. This information cannot be decrypted during transmission and is decoded on MyBambino's secure server, which cannot be accessed by 3rd parties.
         MyBambino may also use this information to send you our printed catalog or other announcements via postal mail.

  • Personalization Information
    In order to hand-personalize each product, MyBambino requires that you submit certain private information to us for most items.  This may consist of your child's name(s) or age(s), birthdate(s), etc.  This information is used only to personalize your purchases, and is held strictly confidential.

  • E-mail Addresses
    During the checkout process, we collect your e-mail address.  Your e-mail address is used only so that you may receive offers and announcements via e-mail from MyBambino, and is not forwarded to any third parties.
    At any time, you may modify your information by sending an e-mail to office@mybambino.com



Cookies



MyBambino uses a feature of your Internet web browser called a "cookie" to assign a unique identification to your computer.  Cookies are files that your web browser places on your computer's hard drive.  MyBambino creates and then uses these cookie files to track your cart contents and to recognize you when you return to MyBambino's site.  This saves you from having to re-input your billing and shipping information the next time you shop with us.

Cookies cannot be used by MyBambino to retrieve any personal information about you unless you have previously purchased from MyBambino.  MyBambino does not and cannot use cookies to retrieve personal information about you from your computer unless such information was knowingly and willingly provided by you.

In some instances, your browser may have been set to not accept cookies.  If so, you will see a message when the MyBambino web site tries to access any cookies.  By default, most all browsers are setup to accept cookies when first installed.  If yours is not, you can change your cookie settings usually in the "Security Options" or "Preferences" section of your browser (or something similar).


Shipping


Merchandise Total
Ground
Express Service
$0 to $10 $5.99 $13.99
$10.01 to $20 $7.99 $15.99
$20.01 to $30 $8.99 $16.99
$30.01 to $50 $9.99 $17.99
$50.01 to $75 $12.99 $20.99
$75.01 to $100 $15.99 $23.99
$100.01 to 150 $18.99 $26.99
Over $150 $21.99 $29.99


Shipping Policies

  • For shipments to Alaska, Hawaii and Puerto Rico an additional $6.95 freight surcharge per order will be added to the above charges.

  • Certain overweight and oversize items may cost between $5 and $15 more to ship.  The description for those items will have the additional shipping shown.

  • We will give shipping charges to you via e-mail for shipment outside of the United States and request your approval prior to shipment.

  • Our shipping charges include freight, packing material, and the cost of packing. Our express service includes an $8 surcharge to place your order in a priority status. Basically, your express order gets placed ahead of all ground orders in our production line.

Sales Tax
We are not required to charge sales tax on any purchases - one more reason to shop at MyBambino.com!




Return & Cancellation Policies


Each order is hand-painted by one of our artists, and may be subject to their discretion. We may or may not change the placement of a design to accomodate the shape of an item. We may also alter colors on items that are not white.

Because our product is hand-painted and personalized, we cannot accept items for return, unless they are found to be defective in materials or construction, or the personalization is clearly inaccurate (i.e., spelling errors). We are not liable for mistakes made on the customers' part. If a product is defective or damaged, it must be returned or exchanged within 30 days. Please call in your return before shipping it back. Customer will pay for return shipping on authorized returns. We will provide an RA#, which needs to be written on the outside of the box. Any returns sent without prior authorization may be refused or subject to a re-stocking fee. Authorized returns should be sent to:

MyBambino
Attn: Returns
973 East Masten Circle
Milford , DE 19963

If your order was damaged in shipping, hold on to the products and packaging, and contact us immediately. We will report the claim to UPS and replace the item. It's a good idea to open and inspect all items upon receipt. This is to your benefit, since we cannot place claims or accept returns after 30 days.

Please handle your product with care. To clean, use a soft, damp cloth. Avoid greasy substances like hand cream or sun-tan lotion when handling the products. It may damage the paint. Also avoid using any chemical cleaners. For best results, use a very soft disposable cloth.

Regarding international orders: All international orders will be handled on an individual basis. Email us with the item, and the address shipping address, and we'll get back to you with a quote for shipping charges.


     You may cancel your order if personalization has not begun by e-mailing office@mybambino.com, or call Customer Service at 800-927-0707.  In most cases, processing begins within 24 hours of your order, so we will do our best to cancel your order within that time.  Please include your Order Number in your e-mail or have it handy when you call.


Customer Restrictions



Due to U.S. government restrictions, currently MyBambino does not ship items to any of the following countries: Cuba, Iran, Iraq, Libya, North Korea, Sudan and Syria.


Payment Options



We currently accept Visa, MasterCard, Discover, and American Express for all orders online.  Personal Check and Money Orders may be used for orders via postal mail.